ServiceNow Certified Implementation Specialist – Service Mapping — Question 6

In Service Mapping, when discovery is started, what is the execution strategy used to run Identification Sections?

Answer options

• A. Identification Sections are executed randomly until one is successful and if more than one section is successful an error will be displayed.
• B. Identification Sections are executed randomly and the data gathered by the successful sections are merged.
• C. Identification Sections are executed one by one in the order they are listed and the last section that is successful will be used.
• D. Identification Sections are executed one by one in the order they are listed until the first successful match which concludes the Identification phase.

Correct answer: D

Explanation

The correct answer, D, accurately describes that Identification Sections are processed sequentially until the first successful match is found, which ends the Identification phase. Options A and B incorrectly suggest random execution, while option C indicates that the last successful section is used, which does not reflect the actual method of identifying the first successful section.