ServiceNow Certified Implementation Specialist – Service Mapping — Question 7

Which one of the following best describes the process that Service Mapping uses to run a command on a target device?

Answer options

• A. Service Mapping provides a task with the command that the MID Server collects, the MID Server executes the command on the target device, and returns the result to the ServiceNow instance in an XML payload.
• B. The MID Server decides what command to execute, executes the command on the target device, and returns the result to the ServiceNow instance in an XML payload.
• C. Service Mapping sends a request to the target device to execute a command, and the target device returns the result to the ServiceNow instance through the MID Server.
• D. Service Mapping sends a request to the target device to execute a command, and the target device returns the result to the ServiceNow instance.

Correct answer: A

Explanation

The correct answer, A, details the exact sequence in which Service Mapping operates by providing a task with a command to the MID Server, which then executes it on the target device and returns the results. Option B is incorrect because it suggests that the MID Server independently decides on the command, which is not how Service Mapping functions. Options C and D fail to mention the role of the MID Server in collecting and returning the command results, making them incomplete descriptions.