ServiceNow Certified Implementation Specialist – Service Mapping — Question 4

Service Mapping provides visibility to the Operator in Agent Workspace without leaving the Workspace UI. This visibility includes what items associated with the CI? (Choose two.)

Answer options

• A. Releases
• B. Problems
• C. Incidents
• D. Alerts

Correct answer: B, C

Explanation

The correct answers are B and C because Service Mapping provides insights into Problems and Incidents associated with the Configuration Item (CI), which are critical for operational management. Options A and D, while important, do not directly pertain to the visibility offered by Service Mapping in the context of CI management.