ServiceNow Certified Implementation Specialist – Service Mapping — Question 3

Which of the following are potential benefits when implementing Service Mapping? (Choose four.)

Answer options

• A. Reduced ongoing service map maintenance effort as a result of automated map updates
• B. Faster service issue resolution and reduced downtime due to better root cause analysis
• C. Improved Software Asset Management capabilities
• D. Reduction in effort to create service maps
• E. Reduction in change related incidents due to improved service visibility during change planning
• F. More accurate alerts from monitoring tools

Correct answer: A, B, D, E

Explanation

Options A, B, D, and E highlight the key benefits of Service Mapping, such as automation reducing maintenance efforts, faster issue resolution, and improved change planning. Option C is incorrect as it does not directly relate to the benefits of Service Mapping, and option F, while important, is not a primary benefit outlined in the context of Service Mapping.