ServiceNow Certified Implementation Specialist – Service Mapping — Question 22

Which one of the following is the most common risk that can negatively impact a Service Mapping engagement?

Answer options

• A. The customer external firewall does not meet the requirements needed for the Service Mapping MID Server to communicate with their ServiceNow Instance.
• B. MID server resource requirements are beyond capacity of the customer.
• C. Customer security team is not made aware early enough in the engagement of the credential requirements.
• D. Customer is not using Active Directory for credential authentication.

Correct answer: C

Explanation

The correct answer, C, highlights the importance of involving the customer’s security team early in the process to ensure they understand the credential requirements, which is crucial for a smooth engagement. Options A and B present technical issues related to infrastructure and capacity, while D concerns authentication methods, but none of these directly relate to the communication and awareness needed for credential handling.