ServiceNow Certified Implementation Specialist – Service Mapping — Question 23

Which of the following are benefits a service map can bring during an Incident resolution? (Choose three.)

Answer options

• A. Quickly identifies any recent incidents that occurred on components of the impacted service.
• B. Narrows down possible affected components when a service is impacted.
• C. Helps reduce the number of unplanned changes in a customer environment.
• D. Helps pinpoint code errors after a faulty application is identified.
• E. Quickly identifies any recent changes performed on components of the impacted service.

Correct answer: A, B, E

Explanation

The correct answers A, B, and E are all relevant to how a service map can assist in incident resolution by providing visibility into recent incidents and changes related to the affected service. Option C is incorrect because a service map does not directly influence the number of unplanned changes. Option D is also incorrect as pinpointing code errors is more related to application debugging than incident resolution through a service map.