ServiceNow Certified Implementation Specialist – Service Mapping — Question 17

When running Service Mapping discovery, which of the following represents the root cause of the error?
“Failed to access target system. Access is denied”

Answer options

• A. SSO authentication error
• B. CLI permissions error
• C. Applicative permissions error
• D. Windows authentication error

Correct answer: A

Explanation

The correct answer is A because the error message suggests an authentication failure, which is typically related to Single Sign-On (SSO) settings. The other options, while related to permissions, do not directly address the specific failure to authenticate the user or system accessing the target.