ServiceNow Certified Implementation Specialist – Service Mapping — Question 16

Which of the following reasons would a prospect consider purchasing ServiceNow Event Management? (Choose three.)

Answer options

• A. Determine impacted services from a given event/alert.
• B. Provide software deployment capabilities to patch problem infrastructure.
• C. Automatically generate incidents for certain classes of alerts.
• D. Provide state of the art monitoring capabilities across a wide array of different types of infrastructure.
• E. Consolidate events from disparate monitoring tools into a consolidated central system.

Correct answer: A, C, E

Explanation

Options A, C, and E are all directly related to the capabilities of ServiceNow Event Management, focusing on event impact assessment, incident automation, and event consolidation. Option B does not align with Event Management's primary functions, as it pertains more to deployment rather than event handling. Option D, while relevant to monitoring, does not specifically pertain to the core features of Event Management.