ServiceNow Certified Implementation Specialist – IT Service Management — Question 70

You have created a new Change model and added a new Approval Policy for that model. But the newly defined approval is not triggering. What could cause this issue?

Answer options

• A. The business rule "Apply approval policy" on the change_request table has not been updated to include the new Approval Policy.
• B. The "Apply Change Approval Policy" action in the flow created for the new change model does not reference the new Approval Policy.
• C. The workflow that triggers the Approval Policy for the new model has not been created using the workflow editor.
• D. The system property "glide.ui.approval.policies" has not been updated to include the new Approval Policy.

Correct answer: B

Explanation

The correct answer is B because the flow action must explicitly reference the new Approval Policy for it to be triggered. Options A, C, and D do not directly affect the flow action's ability to call the new Approval Policy, as they pertain to different areas of the configuration or system settings.