ServiceNow Certified Implementation Specialist – IT Service Management — Question 71

Your customer wants incidents to close automatically 7 days after the incident is resolved. How do you meet this requirement? (Choose two.)

Answer options

• A. Modify the Incident Lifecycle flow to trigger from the Resolved date instead of the Updated date
• B. Update the incident_close UI action script
• C. From the Incident Properties application, set Enable auto closure of incidents based on Resolution date to Yes
• D. Modify the Incident Lifecycle flow to expire after 7 days

Correct answer: A, C

Explanation

Option A is correct because modifying the Incident Lifecycle flow to trigger from the Resolved date directly aligns with the requirement of closing incidents 7 days post-resolution. Option C is also correct as enabling auto closure in the Incident Properties application ensures that incidents close automatically based on their Resolution date. Options B and D do not fulfill the condition as they do not address the specific requirement of timing based on the resolution date.