ServiceNow Certified Implementation Specialist – IT Service Management — Question 58

In the baseline implementation, what are key relationships between Change and Configuration Item (CI) records? (Choose three.)

Answer options

• A. The CI Manager is part of the change approval workflow
• B. One Change can be submitted for multiple CIs
• C. Changes should reference at least one CI
• D. The CI Support Group is responsible for change implementations
• E. A CI can be affected by a change, even if it is not the CI being changed

Correct answer: B, C, E

Explanation

Options B, C, and E are correct because a single Change can indeed involve multiple CIs, it is essential for Changes to reference at least one CI, and a CI can be impacted by changes even if it's not the specific one being altered. Options A and D are incorrect as they focus on roles that do not directly describe the relationship between Changes and CIs.