ServiceNow Certified Implementation Specialist – IT Service Management — Question 57

What are the different ways a user can locate items in a service catalog? (Choose two.)

Answer options

• A. Use the search on catalog or portal
• B. Navigate through the categories
• C. Use the Top Request or Popular Items widget
• D. Use the application navigator

Correct answer: A, B

Explanation

The correct answers, A and B, involve actively searching or browsing within the catalog, which are fundamental ways to locate items. Options C and D, while useful for navigation, do not directly represent methods for finding items within the service catalog itself.