ServiceNow Certified Implementation Specialist – IT Service Management — Question 56

When defining catalog categories and subcategories, what are some good practices to follow? (Choose two.)

Answer options

• A. Align categories with CMDB classes where possible
• B. Keep the number of top-level categories to 8-10
• C. Remember that items can only be assigned to one category
• D. Do not go to deep with subcategories: go only 1-2 levels deep

Correct answer: B, D

Explanation

The correct choices, B and D, emphasize the importance of maintaining a manageable number of top-level categories and limiting the depth of subcategories to ensure clarity and usability. Option A, while relevant, is not as critical as the other practices, and option C is incorrect since items can actually belong to multiple categories in many catalog systems.