ServiceNow Certified Implementation Specialist – IT Service Management — Question 59

By default, a business rule, causes the Assignment group to be automatically set. How is the group identified?

Answer options

• A. Change group on CI record, or if empty, the Change group on the Service offering
• B. Support group on CI record, or the default assignment group for the user
• C. Support group on CI record, or if empty, the Support group on the Service
• D. Support group on CI record, or if empty, the Support group on the Service offering

Correct answer: D

Explanation

The correct answer is D because it specifies that the Support group on the CI record is used first, and if that is empty, it falls back to the Support group on the Service offering. Option A is incorrect as it mentions the Change group instead of the Support group. Option B is incorrect because it refers to the default assignment group for the user, which is not the focus here. Option C is wrong because it does not include the Service offering in the same way as option D.