ServiceNow Certified Implementation Specialist – IT Service Management — Question 46

What are the different ways a user can provide feedback on a knowledge article? (Choose four.)

Answer options

• A. 10 Star scale
• B. Comment on Article
• C. Helpful?
• D. Flag Article
• E. 5 Star scale
• F. Pin Article

Correct answer: B, C, D, E

Explanation

The correct answers are B, C, D, and E because they represent valid options for providing feedback on a knowledge article. Option A, the 10 Star scale, is not typically used in this context, and option F, Pin Article, does not relate to feedback but rather to bookmarking.