ServiceNow Certified Implementation Specialist – IT Service Management — Question 45
In the baseline Change - Normal model, when the Change request goes to the Review state, what happens to the implementation and testing tasks, if they have not been closed.
Answer options
- A. They are automatically canceled
- B. They are automatically closed
- C. They are automatically assigned to the Change assignee and closed
- D. An error displays, requiring that the Tasks be closed before moving to Review
Correct answer: A
Explanation
The correct answer is A, as in the baseline Change - Normal model, tasks that remain open are automatically canceled when the Change request enters the Review state. Options B and C are incorrect because tasks are not closed or assigned; they are canceled. Option D is also wrong because no error is generated; the tasks are simply canceled.