ServiceNow Certified Implementation Specialist – IT Service Management — Question 47
When using the Knowledge - instant Retire workflow, how does the Valid to date enact a Knowledge article?
Answer options
- A. On Valid to date, article is automatically retired
- B. On Valid to date, retire notification is sent to the Knowledge article author
- C. On Valid to date, retire notification is sent to the Knowledge base owner
- D. On Valid to date, the article is archived
Correct answer: A
Explanation
The correct answer is A because the Valid to date triggers the automatic retirement of the article at that specific date. Options B and C are incorrect as they suggest notifications are sent, which does not occur with the instant retire workflow. Option D is also incorrect because archiving is not the action taken; the article is retired instead.