ServiceNow Certified Implementation Specialist – IT Service Management — Question 25

Which type of catalog item should be used to create an incident record from the portal?

Answer options

• A. Incident Template
• B. Request Item
• C. Order Guide
• D. Record Producer

Correct answer: D

Explanation

The correct answer is D, Record Producer, because it is specifically designed to create new records, such as incidents, from the portal. The other options like Incident Template and Request Item serve different purposes, and Order Guide is meant for guiding users through multiple requests rather than creating individual incident records.