ServiceNow Certified Implementation Specialist – IT Service Management — Question 24

Which should be used to explore the entire hierarchy and table definitions of the Configuration Management Database Classes?

Answer options

• A. Reports
• B. CI Class Manager
• C. Application Menus
• D. Dependency View

Correct answer: B

Explanation

The correct answer is B, CI Class Manager, as it is specifically designed to allow users to navigate and examine the full hierarchy and definitions of the CMDB classes. The other options, while useful for different purposes, do not provide the same level of detailed exploration of the CMDB structure.