ServiceNow Certified Implementation Specialist – IT Service Management — Question 23

Which of the following are defined for a given change model? (Choose three.)

Answer options

• A. Phase transitions
• B. State model
• C. State transition conditions
• D. Phase model
• E. State transitions

Correct answer: B, C, E

Explanation

The correct answer includes the 'State model', 'State transition conditions', and 'State transitions', as these components are integral to defining how a change model operates. 'Phase transitions' and 'Phase model' do not specifically relate to the change model's definition.