ServiceNow Certified Implementation Specialist – IT Service Management — Question 22

Which field from the configuration item will automatically populate in the Assignment group field of an incident record?

Answer options

• A. Managed by
• B. Support group
• C. Approval group
• D. Change group

Correct answer: B

Explanation

The correct answer is B, as the Support group field is designed to automatically populate the Assignment group in an incident record when a configuration item is associated. The other options, while relevant to different aspects of IT service management, do not specifically link to the Assignment group in this context.