ServiceNow Certified Implementation Specialist – IT Service Management — Question 26

Which incident management roles are activated by installing the ITSM Roles plugin (com.snc.itsm.roles)? (Choose two.)

Answer options

• A. sn_incident_read
• B. itsm_incident_read
• C. incident_manager
• D. sn_incident_write
• E. itsm_incident_write

Correct answer: A, D

Explanation

The correct answers, A (sn_incident_read) and D (sn_incident_write), are roles specifically associated with reading and writing incidents in the ServiceNow platform. The other options, B, C, and E, do not correspond to the roles activated by the ITSM Roles plugin.