ServiceNow Certified Implementation Specialist – IT Service Management — Question 217

Your company sells bicycles. They want to build a service catalog for current and prospective customers, so they can browse for bicycles and accessories, and make purchases.

What interface is suitable for these external users?

Answer options

• A. Service Catalog Mobile App
• B. Portal
• C. Now Catalog App
• D. Google leads spoke
• E. Customer Service Catalog

Correct answer: B

Explanation

The correct answer is B, as a Portal provides a user-friendly interface for external customers to access the service catalog. Options A and C are focused on specific app formats, while D and E do not directly serve the purpose of a comprehensive browsing and purchasing interface for customers.