ServiceNow Certified Implementation Specialist – IT Service Management — Question 218

What happens when an existing service record is checked out in service Builder for editing?

Answer options

• A. The service portfolio record is placed in a Work in progress state
• B. The service and offerings are temporarily unavailable for consumption
• C. A copy of the service is created and placed in a Draft state
• D. The original service record is placed in a Retired state

Correct answer: C

Explanation

When an existing service record is checked out for editing, a copy of that service is created and placed in a Draft state, allowing modifications without affecting the original record. The other options are incorrect because the original service is not retired, the service portfolio does not enter a Work in progress state, and the offerings remain available during the checkout process.