ServiceNow Certified Implementation Specialist – IT Service Management — Question 216

When building multiple catalog items, which components should be evaluated for consolidation and re-use? (Choose two.)

Answer options

• A. Approvals
• B. Flows and Subflows
• C. Sets of variables
• D. Workflow Triggers

Correct answer: B, C

Explanation

The correct answers are B and C because Flows and Subflows can streamline processes across multiple catalog items, and Sets of variables ensure consistency and efficiency in data handling. Options A and D are less critical for consolidation as Approvals and Workflow Triggers are more specific to individual items rather than reusable components.