ServiceNow Certified Implementation Specialist – IT Service Management — Question 215
Where can a change manager define the fields that must be populated before a change request can move from the state of New to Assess?
Answer options
- A. Choice conditions
- B. Model State Transition Conditions
- C. Dictionary Overrides
- D. State choice lists
Correct answer: B
Explanation
The correct answer is B, as Model State Transition Conditions allow change managers to set specific requirements for fields during the transition between states. The other options do not provide the functionality to define mandatory fields for state transitions in the context of change management.