ServiceNow Certified Implementation Specialist – IT Service Management — Question 212

What do you use to identify who will have access to particular items in a service catalog?

Answer options

• A. User criteria
• B. Access criteria
• C. User access rules
• D. Availability rules
• E. Security rules

Correct answer: A

Explanation

The correct answer is A, User criteria, as it specifically defines the parameters for user access to items in the service catalog. The other options, while related to access and security, do not specifically focus on identifying users for catalog item access.