ServiceNow Certified Implementation Specialist – IT Service Management — Question 211

Which of the following defines the approvals that should be applied to a change request?

Answer options

• A. Change approval UI actions
• B. Change approval policy
• C. Change approval script includes
• D. Change approval business rules

Correct answer: B

Explanation

The correct answer is B, as the Change approval policy outlines the specific approvals needed for processing change requests. The other options do not define the structured approvals; instead, they refer to UI actions, scripts, or general business rules, which do not provide the same level of specificity regarding approvals.