ServiceNow Certified Implementation Specialist – IT Service Management — Question 213

Once a Catalog Item has been requested, what mechanism determines the approvals, and tasks that are triggered in the application?

Answer options

• A. Decision Tables
• B. Actions
• C. Run Books
• D. Flows
• E. Playbooks

Correct answer: D

Explanation

The correct answer is Flows, as they are used to define the process and logic for managing approvals and tasks within ServiceNow. Decision Tables, Actions, Run Books, and Playbooks serve different purposes in automation and orchestration but do not specifically control the flow of approvals and task management following a catalog item request.