ServiceNow Certified Implementation Specialist – IT Service Management — Question 201

By default, an Assignment group is automatically set on a change request record because of a business rule. How is the group identified?

Answer options

• A. Change group on CI record, or if empty, the Change group on the Service offering
• B. Support group on CI record, or if empty, the Support group on the Service
• C. Support group on CI record, or the default assignment group for the user
• D. Support group on CI record, or if empty, the Support group on the Service offering

Correct answer: A

Explanation

The correct answer, A, indicates that the assignment group is pulled from the change group on the CI record, and if that is not available, it defaults to the change group on the service offering. Options B, C, and D reference support groups instead of change groups, which are not relevant to the question about change request records.