ServiceNow Certified Implementation Specialist – IT Service Management — Question 200

Users with which role can Communicate a workaround or fix? (Choose two.)

Answer options

• A. itil_admin
• B. problem_task_analyst
• C. problem_manager
• D. problem_admin

Correct answer: C, D

Explanation

The correct answers are C and D because both the problem_manager and problem_admin roles have the authority and responsibility to communicate solutions and workarounds for problems. In contrast, the itil_admin and problem_task_analyst roles do not typically possess the same level of oversight or communication authority regarding problem resolutions.