ServiceNow Certified Implementation Specialist – IT Service Management — Question 199

A customer requires incidents to automatically move to a Closed state from Resolved after 7 days. How is this configured? (Choose two.)

Answer options

• A. Configure the incident lifecycle flow script action
• B. Configure the number of days Resolved incidents automatically close property
• C. Configure the incident lifecycle timeline property
• D. Enable the auto closure of Incidents based on Resolution date property

Correct answer: B, D

Explanation

The correct answers are B and D because configuring the property for the number of days Resolved incidents automatically close allows for the 7-day transition, while enabling the auto closure based on the Resolution date ensures the incidents are closed correctly. Options A and C do not directly establish the automatic closure timeframe needed.