ServiceNow Certified Implementation Specialist – IT Service Management — Question 198

If a change model has Write roles AND Can write defined, which users have the ability to modify the change model record? (Choose two.)

Answer options

• A. Users with the itil_admin role
• B. Users with admin role
• C. Users that have the Write role(s) OR that match the Can write user criteria
• D. Users with sn_change_write role
• E. Users that have the Write role(s) AND match the Can write user criteria

Correct answer: B, E

Explanation

The correct answers are B and E. Users with the admin role (B) have broad permissions that include modifying change model records. Answer E is also correct as it specifies that users must meet both the Write role(s) and Can write criteria to modify the record, which ensures stricter access control. The other options either describe roles that do not guarantee modification rights or lack the necessary combination of criteria.