ServiceNow Certified Implementation Specialist – IT Service Management — Question 202

Your client indicates they would like a way to designate VIP callers on an incident form. How would you accomplish this?

Answer options

• A. Dictionary entry attribute
• B. Reference decorator
• C. Action script
• D. Field style

Correct answer: D

Explanation

The correct answer is D, Field style, as it allows customization of how fields are presented on forms, including marking VIP callers. The other options do not specifically address the need for visual representation or designation of VIP status on the form itself.