ServiceNow Certified Implementation Specialist – IT Service Management — Question 194

Which organizational role is responsible for the overall administrative capabilities of a portfolio?

Answer options

• A. Service Manager
• B. Portfolio Manager
• C. Portfolio Owner
• D. Service Owner

Correct answer: B

Explanation

The Portfolio Manager is tasked with managing and overseeing the portfolio's administrative functions, ensuring alignment with organizational goals. The other roles, such as Service Manager, Portfolio Owner, and Service Owner, have different focuses, such as service management or ownership of specific projects rather than the entire portfolio's administration.