ServiceNow Certified Implementation Specialist – IT Service Management — Question 195

What defines which catalog items, and in what order, are included in an Order Guide?

Answer options

• A. Order guide template
• B. Rules
• C. Variable sets
• D. UI policies

Correct answer: B

Explanation

The correct answer is 'Rules' because they dictate the conditions under which catalog items are included in an Order Guide and their arrangement. The other options, such as 'Order guide template', 'Variable sets', and 'UI policies', do not specifically control the inclusion or order of items in the same way that rules do.