ServiceNow Certified Implementation Specialist – IT Service Management — Question 193

Which is the process responsible for delivering items that have been ordered from a Service Catalog?

Answer options

• A. Service Catalog Management
• B. Catalog Workflows
• C. Catalog Fulfillment
• D. Catalog Item Design
• E. Request Management

Correct answer: E

Explanation

The correct answer is E, Request Management, as it oversees the handling and fulfillment of requests made by users from the Service Catalog. Options A, B, C, and D are related to the management and design aspects of the catalog but do not directly pertain to the actual delivery process of requested items.