ServiceNow Certified Implementation Specialist – IT Service Management — Question 189

Which Service Portfolio Management phase does a service belong to when it is in operational state?

Answer options

• A. Active
• B. Retired
• C. Catalog
• D. Pipeline

Correct answer: C

Explanation

The correct answer is C, as a service in an operational state is considered part of the Service Catalog, which includes all services currently being delivered. Option A, Active, may seem relevant but does not specifically refer to the Service Portfolio Management phases. Options B and D are incorrect since Retired services are no longer in operation and Pipeline services are not yet operational.