ServiceNow Certified Implementation Specialist – IT Service Management — Question 183

A manager wants to run a report on the Computer catalog items, to see how many requests are being made for the add on extra memory, as compared with those requiring only the base memory. How would you meet this requirement?

Answer options

• A. Build report on SC Task table, Group by Variables for Computer > Extra memory
• B. Build report on Requested Item table, Group by Variables for Computer > Extra memory
• C. Build report on Task table, Group by Variables for Computer > Extra memory
• D. Build report on Request table, Group by Variables for Computer > Extra memory
• E. Build report on Catalog Item table, Group by Variables for Computer > Extra memory

Correct answer: B

Explanation

The correct answer is B because the Requested Item table specifically tracks requests made for catalog items, which is essential for analyzing requests for different memory options. The other options involve tables that do not directly correlate with the request items, making them unsuitable for this specific analysis.