ServiceNow Certified Implementation Specialist – IT Service Management — Question 182

In the Quebec release of Change management, what new architectural features were added?

Answer options

• A. Catalog builder and Change Designer
• B. Change Flows, Change Designer and Change Approval Matrix
• C. Change Models, Change Flows and State Transition Models
• D. Change PIR Assessments, Change Designer and Change Approval Policies

Correct answer: C

Explanation

The correct answer is C because it specifically lists Change Models, Change Flows, and State Transition Models, which are indeed new features introduced in the Quebec release. The other options mention features that are not part of that specific release, making them incorrect.