ServiceNow Certified Implementation Specialist – IT Service Management — Question 184

Your implementation has some legacy change types with workflows, and also some new change models. What option for Change Create New will support your scenario?
A Change Landing Page

Answer options

• B. Change Overview
• C. Change Interceptor
• D. Change Catalog

Correct answer: C

Explanation

The correct answer is C, Change Interceptor, as it allows for the integration and handling of both legacy change types and new change models. The other options do not provide the necessary support for managing diverse workflows effectively.