ServiceNow Certified Implementation Specialist – IT Service Management — Question 174

In the baseline Change - Normal model how can Change Tasks be added? (Choose two.)

Answer options

• A. Automatically via the Change - Implementation subflow
• B. Manually by the user during New, Assess, and Authorized states
• C. Automatically depending on the category selected on the Change Request
• D. Manually by the user during all states, except Closed or Canceled

Correct answer: A, D

Explanation

Option A is correct because Change Tasks can indeed be added automatically through the Change - Implementation subflow. Option D is also correct as users can manually add Change Tasks during all states except when the change is Closed or Canceled. Options B and C are incorrect because they either limit the states or do not accurately reflect the automatic addition of tasks.