ServiceNow Certified Implementation Specialist – IT Service Management — Question 175

On an incident record, where are the fields that appear on the caller lookup select box defined?

Answer options

• A. The Caller lookup field on the [user] table
• B. The ref_ac_column attribute from the dictionary entry
• C. The ref_contributions attribute on the caller lookup form
• D. The form design of the caller lookup form

Correct answer: B

Explanation

The correct answer is B, as the ref_ac_column attribute specified in the dictionary entry defines which fields are displayed in the caller lookup. Option A refers to the field itself, not the attributes that control its appearance. Options C and D relate to contributions and design aspects that do not determine the specific fields shown in the lookup.