ServiceNow Certified Implementation Specialist – IT Service Management — Question 170

A customer wants to add a new Catalog Item to the Service Catalog.

What process would be used to ensure the new item is authorized?

Answer options

• A. Fulfillment Management
• B. Release Management
• C. Configuration Management
• D. Change Management
• E. Catalog Management

Correct answer: D

Explanation

The correct answer is D, Change Management, as this process is essential for authorizing changes, including the addition of new items to the Service Catalog. The other options focus on different aspects of service management, such as fulfilling requests (A), managing releases (B), maintaining configurations (C), and managing the catalog itself (E), but do not specifically address the authorization process.