ServiceNow Certified Implementation Specialist – IT Service Management — Question 169

Which role has the ability to modify the cart layout?

Answer options

• A. itil
• B. itil_admin
• C. catalog_admin
• D. catalog_manager

Correct answer: C

Explanation

The 'catalog_admin' role is specifically designed to manage and modify catalog items, including the cart layout. The other roles, such as 'itil', 'itil_admin', and 'catalog_manager', do not possess the necessary permissions to alter the cart's structure.