ServiceNow Certified Implementation Specialist – IT Service Management — Question 168

How are Service Catalogs and Catalog Items related? (Choose two.)

Answer options

• A. A catalog item can be associated with one or more service catalogs
• B. Access to catalog items is determined by the service catalog's assigned user criteria
• C. Service catalogs may contain multiple catalog items
• D. A catalog item can only be associated with one service catalog

Correct answer: A, C

Explanation

The correct answers are A and C because a catalog item can indeed be associated with several service catalogs, and service catalogs can encompass numerous catalog items. Option B is incorrect as it refers to access control rather than the relationship itself, and option D is wrong because it restricts a catalog item's association to just one catalog.