ServiceNow Certified Implementation Specialist – IT Service Management — Question 167

When configuring stages in Flow Designer, what are some of the options that can be done? (Choose two.)

Answer options

• A. Stage labels and names can be changed
• B. States for the requested item records can be renamed
• C. Define a Service Level Agreement for a stage
• D. Estimated durations can be set

Correct answer: A, D

Explanation

Option A is correct as stage labels and names can indeed be changed in Flow Designer. Option D is also correct because you can set estimated durations for stages. Options B and C are incorrect since requested item record states cannot be renamed and establishing a Service Level Agreement is not a typical configuration for a stage.