ServiceNow Certified Implementation Specialist – IT Service Management — Question 145

Which type of catalog item may be found in a Service Catalog?

Answer options

• A. Requested Items
• B. Content Items
• C. Categories
• D. Execution Plans

Correct answer: B

Explanation

Content Items are specific offerings within a Service Catalog that users can request. Requested Items refer to items that have already been requested, Categories are groups for organizing items, and Execution Plans outline workflows, but none of these classify as items within the catalog itself.