ServiceNow Certified Implementation Specialist – IT Service Management — Question 146

When a user submits a service request from a catalog, what actions are triggered, based on the flow definition? (Choose three.)

Answer options

• A. Tasks
• B. Access Controls
• C. Action Specs
• D. Notifications
• E. Approvals

Correct answer: A, D, E

Explanation

The correct actions triggered are Tasks, Notifications, and Approvals. Tasks are created to manage the service request process, Notifications inform users about the status, and Approvals are required to ensure that the request is authorized. Access Controls and Action Specs do not directly relate to the immediate actions triggered by a service request submission.