ServiceNow Certified Implementation Specialist – IT Service Management — Question 133

What are key relationships between Change and Problem records? (Choose two.)

Answer options

• A. Changes which cause Incidents, should have an associated Problem
• B. A Problem can be solved by a Change
• C. A Change can cause a Problem
• D. A Problem must be associated with a Change, before it can be closed

Correct answer: B, C

Explanation

Option B is correct because a Change can effectively address and resolve the underlying issues described in a Problem record. Option C is also correct as a Change could potentially introduce new issues, thus creating a Problem. The other options are incorrect because while they suggest connections, they do not accurately represent the required relationships between Change and Problem records.